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Once tickets have been received and verified by Undercover Tourist, we will issue a refund back to the initial form of payment according to the terms below within 15 business days.
• If you require a refund, a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order.• Tickets must be unused and unsigned to qualify for the 365-day Return Policy.• Expired tickets, or any ticket not currently sold on this site, are non-refundable.• Disney E-tickets are not refundable once the order has been placed.• If a RFID profile has been set up on Disney tickets they cannot be returned or exchanged.• Many tours and activities require advanced notice for a cancelation or reservation change.
A list of your E-tickets will be displayed, and you can then assign the ticket/tickets to yourself, someone in your friends & family list, or a new guest.
You can scan the bar code on your E-ticket PDF found in your Undercover Tourist account or your E-Tickets are Ready emai.
Please make ticket upgrades at the customer service/guest services window at the theme park.
For other changes to unused and valid tickets, please Contact Us.
Yes, all Disney tickets shipped from Undercover Tourist are the same RFID-enabled tickets you would receive if purchased at the park.They can be linked to a My Disney Experience profile in order to make Fast Pass reservations as soon as they are processed, which may take up to 72 hours. It offers the same functionality as a physical ticket, but it must be exchanged at the will call/guest relations window at the Walt Disney World® Resort theme parks for a physical ticket (the guest whose name is on the ticket will need to show ID) or attached to a Magic Band.In order to go straight to the gate, you will need to link this E-Ticket in My Disney Experience and use a Magic Band.Disney E-tickets must be exchanged at guest services at the theme parks for physical tickets or attached to a Magic Band.Yes, all Disney tickets from Undercover Tourist are RFID and Fast Pass enabled.